UK and EU Customers:
If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receipt.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item if stock available.
Goods will only be accepted for return if they are returned within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Postal refunds are at the rate we use to send, if you chose a more expensive returns service we only refund up to our own chosen postal services costs
Please contact us by email at firstname.lastname@example.org with any queries regards returns that you’re not sure about.
Refund payments will be sent using the same method used to pay.
RETURNS OF INTERNATIONAL ORDERS
If an item you have purchased is unsatisfactory, you can return it within 14 days of receipt for refund of the cost of your goods, please request instructions for returns.
Please note that the goods are sent to us at your own cost and risk and we therefore recommend you choose a registered or traceable postal service. We are not liable for returned goods which are not received. Items must be returned in same condition.
Additional information for International Returns
Customers outside of the UK must follow the instructions below along with our standard instructions.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender or a surcharge incurred if we are requested by uk custom to make import duty payments.Any import duty charged to us will be deducted from your refund if you fail to correctly mark returns with RETURNED GOODS--FAILED SALE.